December 10, 2019
Chandelle LaForest was struggling for months with a physical illness. Then she says she started feeling worse, mentally. Her physician suggested Serenity Place at Doctors Hospital of Sarasota. Serenity Place is an acute care, behavioral health unit serving people 50 years and older experiencing crises in mental health. Chandelle says, "That's where the healing process started…professionalism and reassurance, those were the things that every staff member demonstrated from my first step into the facility."
It is because of stories like Chandelle's, that Doctors Hospital of Sarasota earned the 2019 Press Ganey Guardian of Excellence Award for Patient Experience in Inpatient Behavioral Health. According to Press Ganey, the award honors those who have reached the 95th percentile for patient experience. "We have a huge need for quality, mental health services in our area. To be in the top five percent of treatment centers around the country is significant. We are fortunate to have this resource here in our community," said Michael Fitzgerald, RN BSN the Director of Behavioral Health at Doctors Hospital of Sarasota.
The Guardian of Excellence award measures a patient's likelihood to recommend the facility, teamwork and the overall patient experience rating. For those like Chandelle LaForest, the treatment she received at Serenity Place at Doctors Hospital was life-changing. "It's been a complete change in my life that I am so grateful for," she says.
To see more of Chandelle's story and learn about Serenity Place visit: www.DoctorsofSarasota.com.